30-Day Return Policy
We want you to be confident in your W.I.N.G.S. purchase. You may request a return within 30 days after receiving your order.
To be eligible, the item must be unworn, unused, and in its original condition and packaging. Proof of purchase is required. For health and quality reasons, headbands that have been worn, washed, altered, or damaged after delivery cannot be returned.
To begin a return, email info@winnersneverstop.com with your order number and reason for the request. Do not send an item back before receiving return instructions.
Damaged or Incorrect Items
Please inspect your order when it arrives. If an item is defective, damaged in transit, or incorrect, contact us promptly with your order number and photographs so we can review the issue and make it right.
Return Shipping
Customers are responsible for return-shipping costs unless the item was defective, damaged in transit, or incorrect. Original shipping charges are non-refundable unless required by law.
Refunds
After the returned item is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or card provider may require additional time to post the refund.
Questions about returns can be sent to info@winnersneverstop.com.